Account
Delete my account
You can ask us to delete your acoben account and its data at any time. You don't need to sign in. Fill in the form below and we'll take it from there.
What we delete
- Your account, sign-in details and team access
- Shop settings, Co's greeting and voice settings
- Leads, customer contact details, text messages and notes
- Call logs, transcripts, summaries and any call recordings
- Quotes, jobs, photos and files you uploaded
What we keep, and why
- Billing and tax records (invoices, payments, refunds) for 7 years, as required by tax and accounting law
- Records we must keep to meet a legal obligation, resolve a dispute or prevent fraud
- Text opt-out (STOP) records, so we never text someone who asked us to stop
How long it takes
- We confirm the request comes from the account owner, usually by email
- Your data is deleted from our active systems within 30 days
- Encrypted backups expire on their own within 35 days
- Cancel any paid plan first so you aren't charged again. Deleting your account also ends your subscription.
Prefer email? Write to support@acoben.com. See our Privacy Policy for details.